Baseline Technology Standards

In today's rapidly evolving technological landscape, the sheer variety of available options can be overwhelming. At Mirador IT, we recognize the challenge of staying abreast of every new development and tool. To provide unparalleled, efficient, and exceptional service, we focus on a core set of technologies that we have extensive knowledge of and experience with. This is where our Baseline Technology Standards come into play.

Our Baseline Technology Standards represent a carefully curated collection of technology solutions that we not only recommend but also deeply understand. This allows us to offer seamless, integrated, and high-speed support for your IT infrastructure, ensuring it meets the highest standards of quality and performance.

We believe in the power and efficiency of our Baseline Technology Standards to such an extent that we implement these same technologies within our own operations. This practice of using the solutions we advocate for ensures that we have real-world experience and insight, further enhancing our ability to support and understand your IT needs. Our commitment to these standards is a testament to our dedication to providing the best possible service to our clients.

Minimum Specifications for Desktop & Laptop PCs

Supported Technologies & Systems

Cloud Platforms

• Microsoft 365 Subscriptions (Business Premium required for most clients to maximize cyber threat mitigation and data management capabilities)
• Microsoft Azure
• QuickBooks Online
• GreenLink Hosted Phone System
• Keeper Password Management

Server Platforms

• Microsoft Windows Server (supported versions)
• Microsoft Hyper-V
• Datto Backup & Recovery Appliances
• Dell PowerEdge Servers & Storage
• APC Smart-UPS Battery Backups w/Network Management Interface

Workstations

• Dell, Lenovo, Microsoft, HP, & Apple business-class desktops, laptops, monitors, and associated peripherals
• Microsoft Windows 10 Pro and above
• Microsoft 365 Applications (including Desktop Suite)
• Microsoft Office 2019 and above
• Microsoft Edge
• Keeper Password Management
• QuickBooks Desktop (all Intuit supported editions/versions)
• Adobe Acrobat Standard & Pro
• APC Backup-UPS Battery Backups

Network Equipment

• Ubiquiti UniFi Switches
• Ubiquiti UniFi Access Points
• Ubiquiti Wireless Bridges and Range Extenders
• SonicWall Firewalls/Routers (supported generation, less than 5 years old)
• APC Smart-UPS Battery Backups w/Network Management Interface

Printers & Copiers

• Kyocera, Sharp, Canon, Epson, Okidata, Brother, Xerox, and HP Laser Printers & Multi-Functional Printers/Copiers

Other Systems & Devices

• Poly, Logi, & Yealink Conferencing Systems
• Axis IP Cameras
• EagleEye Networks IP Cameras
• ExacqVision VMS and Servers
• Axis Camera Station VMS and Servers
• Kantech Access Control
• Isonas Access Control
• Brivo Access Control

Third-Party Vendor Relations

1. At Mirador IT, we take great pride in our exceptional troubleshooting skills and our ability to resolve a wide array of technical issues. However, it's important to note that when dealing with third-party products, our ability to effectively manage and support these items is dependent on active and responsive vendor support. If a system is no longer supported by its vendor, or the vendor is unresponsive or uncooperative, we will make a best reasonable effort to resolve whatever issues arise, but such effort will be limited, and we cannot guarantee results.
2. In cases where support for third-party products is best handled by their respective vendors, we are ready to assist in facilitating communication with them. This approach ensures that any issues are addressed efficiently and promptly.
3. Additionally, upon your request, we are open to procuring items from other vendors, provided they are available through our distributors. Please be aware, though, that in instances where challenges arise during the setup, installation, or ongoing use of non-standard products, separate invoicing for the additional support time may be necessary. In some cases, we may need to invoice you separately for this time.

Notes

1. The Baseline Technology Standards shown in this document are not necessarily an absolute and complete list. However, for any technology not listed, it will be at our discretion whether we attempt to support the technology under our agreement or on a billable basis, and how much effort we are willing to invest on your behalf. While this is rarely ever a problem, we feel it is important to mention this to prevent misunderstandings.
2. Mirador IT employs a dynamic set of applications, platforms, and various technology tools, collectively referred to as 'our stack,' to efficiently manage and secure our clients’ IT systems. The specific components of our stack are not listed in this document due to their potential to change periodically, ensuring we always utilize the most effective and up-to-date solutions. It is important to highlight that our stack is fully supported by our team at all times.
3. We are unable to substitute elements of our stack with similar tools or services that clients may already own or subscribe to. This policy is in place to maintain a consistent, high-quality service standard and ensure the integrity and security of the IT systems we manage.